DTC Merchants Limited - Case Study

DTC Merchants Limited, formerly known as Dumfries Timber Company, opened its doors on 19 November 2007.  They are a locally owned builders’ merchant who operates mainly in the South West of Scotland and North of England, supplying timber and general building materials to a variety of customers.

Today, the company employs circa 50 staff across 3 sites, supplying a full range of products to the building trade, garden and landscaping sectors. 

DTC Merchants Limited is made up of:

  • Ayrshire Building & Timber Supplies
  • Dumfries Building Supplies
  • Dumfries Timber Company

Supporting environmental causes relevant to the products they sell is extremely important to the company and sees them holding an ISO14001 accreditation. They also take a keen interest in developing the young workforce, which is recognised by their Investors in Young People (IIYP) Good Practice Award.

1 year ago, Gemini took over their IT support, broadband, lines and calls and built up a fantastic relationship with the ever-growing local company. We caught up with them to discuss how Gemini have made them massive savings and helped them plan for future technologies…

Why did you choose Gemini Group?

After 11 years with one IT, phone and Broadband supplier, it was time to part ways and explore the market for innovative options for our business. Gemini was the clear front-runner after meeting David and Sarah who both demonstrated passion for their customer's technology and have built their business on fostering good, trusting relationships.

What benefits have you seen since Gemini took over your IT support, broadband, lines and calls?

We have seen immediate savings on our entire suite, enormous savings to be frank. Communication has been excellent, and Gemini has been transparent in every way.

How do our services help your company achieve its objectives?

Nothing seems a chore. Everyone is willing to listen to new ideas and are always keen to help.  Furthermore, Gemini brings other options to the table, including building our technology for the future (without overdoing it) at a very competitive price.

What would you tell others who might be considering our services? Would you recommend Gemini to others?

Absolutely and I already have. I didn’t realise until I separated from a long-term IT service company the options that were available to us at a substantial saving. I would encourage any business to take their IT suite to Gemini for a competitive quote, they won’t be disappointed!

I wish I had found Gemini 5 years ago. Not only for the savings but for the mass improvements to our suite as a whole, providing better technology with cost savings as a bonus!

Get in touch with us today and see what savings you could be making with Gemini 01228 516500 or contact us here.

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